Terms of Service & Privacy Policy

Terms of Service

1. Introduction

Welcome to SweeperScrubberParts.com (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these Terms.

Service Area Limitation: SweeperScrubberParts.com provides products and services exclusively to customers within the United States. Our website is not intended for residents of the European Union (EU), European Economic Area (EEA), or other regions outside the U.S.

2. Products and Services

We supply both aftermarket and original equipment manufacturer (OEM) parts for floor sweepers and scrubbers from a wide range of brands. Product descriptions and compatibility information are provided to the best of our ability, but customers are responsible for confirming compatibility before purchase.

3. User Accounts

• Account Creation: Optional, but recommended for faster checkout, order history, and tracking.
• Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Payment Methods

We accept secure online payments via major credit cards processed through Stripe. By completing a purchase, you agree to Stripe’s terms and policies.

5. Shipping and Delivery

• Most orders ship within 1–2 business days (Monday–Friday, excluding holidays).
• Shipping times vary by destination and carrier.
• Tracking information will be emailed once your order has shipped.

6. Returns and Refunds

• All returns require prior written authorization (Return Authorization “RA”).
• Return requests must be made within 30 days of delivery.
• Products must be unused, in original condition, and accompanied by proof of purchase.
• To request an RA, contact us at support@sweeperscrubberparts.com.
• Certain items may be non-returnable (e.g., special orders or electrical components).

7. Warranties

• Aftermarket products generally do not carry a manufacturer’s warranty.
• OEM products may carry warranties provided directly by the original manufacturer; coverage and duration vary by brand.
• SweeperScrubberParts.com does not offer additional warranties beyond those provided by the manufacturer.

8. Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be resolved exclusively in the courts of Florida.

9. Prohibited Activities

You may not:

• Engage in fraudulent or unlawful activities
• Interfere with the operation of our website
• Misuse product information or services

10. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Updates will take effect immediately upon posting. Continued use of our site means you accept the revised Terms.

Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

• Personal Information: Name, email, phone number, billing and shipping addresses, and payment details.
• Usage Data: IP address, browser type, pages visited, and interactions with our site.

3. How We Use Information

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Improve website performance and customer experience
• Comply with legal requirements

4. Cookies and Tracking

We use cookies to enhance site functionality and gather analytics. See our Cookie Policy below for details.

5. Data Sharing

We share information only with trusted third parties as necessary to:

• Process payments (Stripe, WooCommerce)
• Fulfill orders (shipping carriers)
• Meet legal and regulatory obligations

6. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with applicable laws.

7. Data Deletion

You may request deletion of your personal information by contacting support@sweeperscrubberparts.com. Some information may be retained if legally required.

8. Children’s Privacy

Our site is not directed at children under 16, and we do not knowingly collect personal information from minors.

9. GDPR and International Users

Our services are intended for U.S. residents only. We do not target or market to individuals in the EU/EEA.

• If you are located outside the U.S. and still access our site, limited GDPR rights may apply, including rights to access, correct, or delete your data.
• Customer data may be accessed securely by staff working remotely outside the U.S., but always in compliance with this Privacy Policy.
• By using our site outside the U.S., you acknowledge and agree that your information may be processed in the United States.

10. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.

Cookie Policy

1. Introduction

Our website uses cookies and similar technologies to improve your browsing experience.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help remember your preferences and improve site functionality.

3. Types of Cookies We Use

• Essential Cookies: Required for the site to function (e.g., shopping cart, checkout).
• Analytics Cookies: Track visitor behavior to help us improve the website (e.g., Google Analytics).

4. Managing Cookies

You may control cookies through your browser settings. Disabling cookies may affect certain site features.

5. Third-Party Cookies

Trusted service providers (such as Google Analytics) may set cookies on your device to help us analyze performance and usage.

6. Changes to this Cookie Policy

We may update this Cookie Policy periodically. Any updates will be posted here with a new effective date.

Legal Contact

For questions about these policies, please contact us at:
Email: support@sweeperscrubberparts.com